Returns & Exchanges

Returns, Exchanges & Refunds

We want every UNBOUND order to be a confident purchase. Please read the eligibility, charges and conditions below before requesting a return or exchange.

Return and exchange eligibility

For eligible orders delivered within the UAE, requests for a voluntary return or size exchange must be submitted within 7 calendar days after delivery. Items must be unworn, unused, unwashed and unaltered, with all original tags and packaging, and free from stains or odors. This voluntary return window does not limit any rights provided by law.

Final Sale periods

During a promotional period that is clearly designated as a Final Sale before purchase, UNBOUND does not offer voluntary change-of-mind returns or refunds for products purchased under those Final Sale terms, regardless of the discount percentage. An ordinary discount outside a designated Final Sale period does not, by itself, make an item final sale. Final Sale conditions apply only to orders placed after the conditions have been clearly disclosed; they are not applied retroactively.

Requests to exchange sizes during a Final Sale period may be considered on a case-by-case basis subject to product condition, availability and any disclosed charges. All statutory consumer rights remain in force. A Final Sale designation does not limit legally required remedies for faulty, damaged, incorrect, materially misdescribed or undelivered products.

Return and refund charges

For an approved voluntary return for refund, an AED 15 return collection/handling fee plus the actual, non-refundable bank, card or third-party payment-processing charges incurred on the transaction will be deducted from the refund, to the extent permitted by law. These processing charges are passed through at actual cost and are not absorbed by UNBOUND. We will itemize and communicate the applicable charges and final refund amount before the discretionary return is finalized. No bank or collection deductions apply where UNBOUND is legally required to provide a full, no-cost remedy.

How to request a return or exchange

Contact support@unbound.ae with your order number, item details and reason for your request. Please include photographs where a product fault or incorrect item is reported.
Our team will review the request and provide instructions, usually within 1–2 business days.
Do not send goods back before receiving return instructions. Keep all original tags and packaging intact.
Once a return is received and inspected, we will confirm approval and any lawful deductions.

Refund method and timing

Approved refunds are ordinarily initiated to the original payment method within 14–21 business days after inspection. Your payment provider may need additional time to post funds. Statutory refund timeframes and remedies take precedence if different.

Exchanges

The first approved size exchange for a full-priced UAE order is free, subject to stock availability. Later voluntary exchanges, and exchanges of discounted products where accepted, may have collection or delivery fees disclosed in advance. We do not currently offer international change-of-mind returns or exchanges, except to the extent required by law.

Faulty or incorrect products

If you receive a faulty, damaged, incorrect or materially misdescribed item, please notify support@unbound.ae promptly with your order details. We will investigate and offer the repair, replacement or refund required by applicable UAE law. Any legally required return or remedy will be provided without improper collection or processing deductions. The seven-day voluntary window and any Final Sale conditions do not restrict statutory rights.