Frequently asked questions
1.āWhat size would suit me?ā
Our products are true to size, yet look baggy and feel comfortable. You can go ahead with your usual size.
For more information size charts are provided for each category. Please see our āSize Chartā section for more information. Your measurements can be converted to US, UK, or European sizes.
Incase you need further assistance please feel free to reach out to us on our 24/7 WhatsApp support
2.āHow do I exchange or return?ā
You can simply email us onĀ support@unbound.aeĀ or text us on our WhatsApp support.
For more information please check out our return and exchange policy
3.āDo you have a store to visit?ā
No, we currently are an online based brand only, you can check out our Instagram to know more about us and stay updated.
For any specific queries, you can simply email us onĀ support@unbound.aeĀ or text us on our WhatsApp support.
4.āDoes the sports dress come as a set?ā
No, all our products listed come as Individual items only.
5.āWhat if I ordered the wrong size?ā
No worries, if you ordered the wrong size we will exchange it with your chosen size, Please mail us onsupport@unbound.aeor text us on our WhatsApp support.
5.āWhat if I ordered the wrong size?ā
No worries, if you ordered the wrong size we will exchange it with your chosen size, Please mail us onsupport@unbound.aeor text us on our WhatsApp support.
6.āHow long would it take to receive my order?ā
Itās extremely fast! We strive to complete all orders and products as quickly as possible. The delivery time may vary between 2 and 7 working days depending on your location. That wonāt stop us from attempting to speed up your order. You can enter your locationās pin code on each productās display page to see when you can expect delivery.
7.āWhat if I receive a faulty item?ā
You can simply email us onĀ support@unbound.aeĀ or text us on our WhatsApp support.
For more information please check out our faulty item policy
8.āHow do I care for the products? & How do I prevent odour?ā
To care for your products and prevent odor:
- Wash them promptly after each
- Use a mild detergent specifically designed for
- Avoid using fabric softeners as they can trap
- Dry your garments thoroughly before storing them.
- Consider using odour-neutralising sprays or vinegar in the wash cycle.
- Allow your activewear to air out before folding or hanging them.
- Avoid leaving sweaty clothes in a gym bag or hamper for long periods.
- Wear moisture-wicking undergarments to help absorb
10.āHow can I cancel my order?ā
You can cancel an order entirely or partially within 12 hours of placing it. You can contact our customer service with your order details to take the next steps.
11.āCan I change my orderās shipping address?ā
Yes, you can change your shipping address before the order is dispatched for shipping,
Please email us onĀ support@unbound.aeĀ or text us on our WhatsApp support.
12.āWhat if Iām not available to collect the delivery?ā
We understand that you cannot always be at your delivery address, which is why we will try to deliver your order three times, each on a different day. So, if you initially missed the delivery, please do not be concerned, we will try again.