Refund policy

Exchange and Return Policy

If, for any reason, you are not satisfied with your purchase, we offer a simple return and exchange policy.

Returns and exchanges are accepted within 7 days of the delivery date. To be eligible, the item must be unused, unworn, unwashed, free from odors or stains, in its original packaging, and have all original tags attached.

Any item that shows signs of wear, use, washing, damage, alterations, odors, stains, or improper handling will not be accepted for return or exchange.

Important: All products purchased during a sale, promotion, discount campaign, or using a promotional discount code are considered final sale and cannot be returned or exchanged.

This restriction does not affect products confirmed to be faulty. For faulty products, please refer to the Faulty Item Policy below.

To initiate an eligible return or exchange, please contact support@unbound.ae and provide:

Your order number
The item you wish to return or exchange
The reason for your request

Our customer support team will guide you through the process.

Returns and exchanges are available for domestic UAE orders only and are not applicable to international orders.

Return Policy

Eligibility for Returns

Condition of Items: Items must be returned unworn, unwashed, unused, and undamaged, with all original tags and packaging intact.

Return Window: Eligible items must be returned within 7 days of the delivery date.

Sale and Promotional Purchases: Products purchased during a sale, promotional offer, discount campaign, or using a promotional discount code are final sale and are not eligible for return or exchange.

Return Process

1. Request a Return

Contact our customer service team at support@unbound.ae or submit your request online to initiate an eligible return.

Please provide:

Your order number
Details of the items you wish to return
The reason for the return

2. Return Approval

Our team will review your request within 1–2 business days. If your return is approved, we will provide instructions for preparing your return package.

Submitting a return request does not automatically guarantee approval.

3. Prepare Your Return Package

Securely pack the items in their original packaging.

Please include the original invoice and the Return Authorization Number, if provided, inside the package.

4. Return Collection

A return collection fee of AED 15 will apply.

Our courier partner will contact you to arrange the collection of the approved return package.

Refunds

Inspection and Approval: Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

Refund Method: If approved, the refund will be issued to the original payment method within 14 –21 business days.

Deductions

The following deductions may apply:

An AED 15 return collection fee
Bank processing charges
Tabby or Tamara processing charges
Any other non-refundable payment processing charges applicable to the original transaction

The applicable deductions will depend on the payment method used.

Exchanges

First Exchange: The first eligible exchange for a full-priced product is free within the UAE.

Subsequent Exchanges: Standard collection and delivery charges will apply to any additional exchanges. Please contact our customer service team for details.

Sale Products: Products purchased during a sale, promotional offer, discount campaign, or using a promotional discount code cannot be exchanged.

Exchanges remain subject to product and size availability.

Non-Returnable and Non-Exchangeable Items

The following products cannot be returned or exchanged:

Any product purchased during a sale, promotional offer, discount campaign, or using a promotional discount code
Items marked as “Final Sale”
Gift cards
Products that have been worn, washed, used, altered, damaged, stained, or exposed to odors
Products without their original tags or packaging
International orders

Confirmed faulty products will be handled separately under the Faulty Item Policy below.

Faulty Item Policy

We take pride in the quality of our products and want you to be satisfied with your purchase.

If you receive an item with a manufacturing defect, tear, stain, or other fault, please contact support@unbound.ae within 7 days of receiving the item.

Please provide:

Your order number
The item details
A clear description of the fault
Photos or videos clearly showing the issue

Our customer support team will review your request and provide instructions on how to proceed.

We may request additional photos or information to help us assess the reported fault.

If the product is confirmed to be faulty, we will offer an appropriate replacement or refund, including any approved shipping costs associated with returning the product.

Approved refunds will be issued to the original payment method within 7–10 business days after receiving and inspecting the returned product.

All products returned as faulty will be inspected. If the issue is determined to have resulted from misuse, improper care, accidental damage, excessive wear and tear, alterations, or neglect, the product will not be considered faulty, and we may reject the return, replacement, or refund request.

The Faulty Item Policy also applies to products purchased during a sale or promotional offer where a genuine manufacturing fault is confirmed.